Need personal help?
Email us at hello@sportsplit.co.uk. You can also open Profile → Settings → Help & Suggestions in the app.
Include the email on your account, your app version, and what you were trying to do. Never send your password, verification codes, or full payment-card details.
Account and sign-in
Sportsplit supports Apple, Google, and email sign-in. If an email password is not working, use the password-reset option on the sign-in screen. For Apple Sign in, make sure you select the same Apple account and sign-in method you used originally.
To change your player information or photo, open Profile. If an account appears empty after signing in, check that you did not accidentally use a different sign-in method or hidden Apple relay email.
Matches, places, and weather
Open Matches and tap the add button to create a match. Choose the sport, date, place, players, and court cost, then save. Public matches with open spaces can receive join requests from nearby players.
Weather is based on the match place and is available only when that place has coordinates and the date is within the forecast provider's supported range. If no forecast appears, check the place and date, then try again on a stable connection.
Calendar and notifications
Calendar integration is optional. Enable it in Profile settings and allow Calendar access when iOS asks. Sportsplit creates its own calendar for accepted matches; turning the integration off removes Sportsplit-created calendar events where the device permits it.
Match activity, chat, booking reminders, and fee reminders depend on your in-app preferences and iOS notification permission. Check both Sportsplit's notification settings and Settings → Notifications → Sportsplit on your iPhone.
Subscriptions and purchases
- Subscriptions are purchased and billed by Apple through your App Store account.
- Use Restore Purchases in Sportsplit if an active subscription is not recognised.
- To change or cancel a plan, open iPhone Settings → your name → Subscriptions, or visit Apple's subscription management page.
- For charges, refunds, or billing-method issues, contact Apple Support.
Court-fee tracking
Sportsplit calculates each player's share and lets the organiser mark amounts as paid or unpaid. It does not move money between players, hold funds, or receive your payment-card details. Settle the amount using a payment method you and the other player trust.
Safety, blocking, and reports
You can block players from Profile → Settings → Blocked Players. Use the report option on relevant profiles, chats, or content when available, and contact us for urgent account-safety concerns. For an immediate risk of harm, contact local emergency services.
Delete your account
Open Profile → Settings → Delete Account and confirm. This removes your account and profile, cancels matches you organised, and replaces your name with “Removed Account” in shared history where needed for other players. You may be asked to sign in again for security.
If you cannot access the app, email hello@sportsplit.co.uk. See our privacy policy for more about deletion and retention.